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RETURN POLICY

www.paulienvandenbrande.com | www.paulienvandenbrande.be

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Last updated: June 2026

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At PVDB, we want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward return procedure in accordance with the conditions set out below. This Return Policy applies to all purchases made on www.paulienvandenbrande.com and www.paulienvandenbrande.be and forms an integral part of our General Terms and Conditions of Use.

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1. Return Period

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You have the right to return your purchased item(s) within 14 days from the day after you received your order, without needing to provide a reason.

Please note that this right of return may only be exercised from the moment you have received the Product(s). It cannot be exercised during the time between the order confirmation and the actual receipt of the Product(s).

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2. Return Conditions

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To be accepted for return, a Product must satisfy all of the following conditions:

  • It must be in new, unused condition.

  • It must include the original PVDB garment tag.

  • It must be unworn, unwashed, and undamaged.

  • It must be complete – i.e. returned together with all accessories, documents, and any additional items included with the original delivery (notice, warranty, tags, etc.).

  • It must be accompanied by the delivery slip enclosed with the original delivery.

  • It must be packaged securely to ensure it reaches us in an undamaged condition.

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Please note the following exceptions:

  • Personalised, revised, or altered Products cannot be returned or refunded.

  • Products returned in a damaged, soiled, or incomplete condition, or used beyond what is strictly necessary to establish the nature, characteristics, and functioning of the Product, will not be accepted for return and will not be refunded.

  • Due to the handmade nature of PVDB's Products, slight variations in colour, texture, measurements, and finishing details are inherent to each piece and are not considered defects. Returns on this basis will not be accepted.

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3. How to Initiate a Return

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To exercise your right of return, you must notify PVDB clearly and unambiguously within the 14-day return period by one of the following methods:

  • By e-mail: info@paulienvandenbrande.com

  • Via the Website: through the returns section available on our Website

  • By post: Customer Service, Nieuwe Sint-Annadreef 50, 8200 Brugge, Belgium

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You may use the Model Revocation Form included at the end of this policy and in the Annex to our General Terms and Conditions of Use, although use of this form is not mandatory.

Once you have notified us, you must return the Product(s) to us within 14 days from the date on which you communicated your decision to return.

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4. How to Send Your Return

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Step 1: Fill in the return document included in your original package and enclose it with the Product(s).

Step 2: Pack the item(s) securely. Please use the original packaging wherever possible.

Step 3: Send the package to the following address: PAULIEN VAN DEN BRANDE Nieuwe Sint-Annadreef 50 8200 Brugge Belgium

Step 4: Keep proof of postage until the Product(s) have reached us. We strongly recommend shipping with a tracked option, as you remain responsible for the package until it is received by PVDB.

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5. Return Shipping Costs

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The cost of returning Product(s) is borne by the Customer, unless PVDB provides a pre-paid return label for your country, in which case the return will be free of charge.

Where a return label is provided by PVDB, the Customer must use it to ensure tracking of the parcel can be guaranteed. If the provided label is not used, the Customer will bear full responsibility for the Product(s) (including any damage or loss) until they reach PVDB.

If you choose to arrange your own return shipping at your own expense, we strongly recommend using a tracked or recorded service, as we cannot be held responsible for packages lost or damaged in transit.

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6. Refund

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Once your return has been received by PVDB and verified to be in accordance with the conditions set out in section 2 above, we will process your refund within 14 calendar days of receipt of the returned Product(s) - or, if earlier, from the date on which you supply evidence of having sent the Product(s) back.

  • The refund will be credited to the original payment method used to place the order.

  • In the case of a full return, the original standard delivery costs will also be refunded, unless you chose a more expensive delivery method than the standard option offered by PVDB, in which case only the cost of standard delivery will be refunded.

  • In the case of a partial return, the original delivery costs will not be refunded.

  • If a discount was applied to your original order, the amount refunded will be adjusted accordingly.

  • Under no circumstances can the amount refunded exceed what you actually paid.

  • Any bank charges or transaction fees remain the responsibility of the Customer.

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PVDB reserves the right to withhold the refund until the returned Product(s) have been physically received and inspected.

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7. Damaged or Incorrect Items

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Did you receive a damaged, faulty, or incorrect item? Please contact us as soon as possible (and in any case within two months of discovering the issue) at: info@paulienvandenbrande.com

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In the case of a non-conforming Product, PVDB will cover the cost of return shipping, provided the Customer's claim is substantiated. PVDB will, at the Customer's choice, either repair or replace the defective Product. If repair or replacement is not possible, a full refund will be processed within 14 days of PVDB receiving the returned Product(s).

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Please note that the statutory two-year legal guarantee of conformity applies to all Products sold by PVDB. For full details, please refer to Article 10 of our General Terms and Conditions of Use.

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8. Exchanges

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It is not possible to exchange Products directly. If you wish to receive a different item, please initiate a return as described above and place a new order for the desired Product on our Website.

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9. Repeated Returns

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PVDB offers a flexible return policy to ensure the best possible shopping experience. However, we monitor the number of returns made by our customers. In the event of repeated returns, PVDB reserves the right to decline future online orders.

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10. Contact

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If you have any questions about your return, please do not hesitate to contact our Customer Service team:

We are available on working days from 9 a.m. to 5 p.m. and will do our best to respond within 24 hours.

 

 

Model Revocation Form

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(If you wish to revoke your purchase, please fill out this form and send it to us.)

To: Customer Service, Nieuwe Sint-Annadreef 50, 8200 Brugge, Belgium or by e-mail: info@paulienvandenbrande.com

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Herewith I revoke the agreement concluded with me regarding the purchase with order number [order no.] of the following goods [reference];

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Ordered on (*) / received on (*)

Name of the Customer:

Address of the Customer:

Signature(s) of the consumer(s) (only in case of notification on paper):

Date:

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(*) Delete as applicable.

 

© Paulien Van den Brande, 2026. All rights reserved.

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