TERMS & CONDITIONS OF SALE (EU)
Last update: June 2026
Article 1 – Company Information
Paulien Van den Brande (hereinafter "PVDB" or "the Company") is a Belgian company whose head office is located at Nieuwe Sint-Annadreef 50, 8200 Brugge (Belgium), which is registered at the Crossroads Bank for Enterprises under number 1032270139. PVDB creates, designs and sells luxury ready-to-wear clothing and fashion accessories, as well as fabric designs and artworks, through its websites https://www.paulienvandenbrande.com and https://www.paulienvandenbrande.be.
For any question or help you may need, you may contact us at:
Contact e-mail: info@paulienvandenbrande.com
Article 2 – Scope of Application of the Terms and Conditions of Sale
These are the general terms and conditions of sale of the Company (hereinafter the "Terms and Conditions of Sale") which apply to any sales by the Company and purchases by final consumers (for personal use only) of products carrying the Company's trademarks (hereinafter the "Products") offered for sale on the Company's websites https://www.paulienvandenbrande.com and https://www.paulienvandenbrande.be (hereinafter collectively referred to as the "Website").
The Websites are controlled and operated by PVDB from Belgium and aim to target consumers located in the following countries only: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
You are responsible for ensuring that you are a resident of a country and region that can receive deliveries of Products. If you do not reside in any of the countries listed above, you will not be able to place an order through the Website.
All sales of Products carried out through the Website, even to consumers located in the countries listed above, are subject to these Terms and Conditions of Sale, which the customer expressly accepts when placing an order. The Euro (EUR) remains the applicable currency for all orders placed by consumers irrespective of their location.
The sale of Products on the Website is reserved exclusively for retail sale to private individuals for personal use only. The Website may not be used by customers who are professional sellers or resellers, whether operating alone or in a group, regardless of the method used for marketing (including online marketplaces, shopping galleries, broker services, or brick-and-mortar stores). Accordingly, the customer acknowledges and accepts that Products can only be purchased in quantities corresponding to the average buying needs of a private consumer. We reserve the right to refuse any order that we reasonably believe has been placed by a professional seller or reseller, or any order that exceeds reasonable consumer quantities.
These Terms and Conditions of Sale may be modified or updated by the Company at any time. The Terms and Conditions of Sale applicable to an order placed by a customer are those in force on the date on which the order is placed.
These Terms and Conditions of Sale form an integral whole with our General Terms and Conditions of Use, our Privacy Policy and our Cookies Policy.
Article 3 – Information Concerning the Products
The Products offered for sale on the Website are handmade items. As such, each Product is unique and may display slight variations in colour, texture, measurements, finishing details and overall appearance. These variations are inherent to the handmade nature of the Products and are not to be considered as defects or non-conformities. By placing an order, the customer acknowledges and accepts that such variations are part of the authentic character and craftsmanship of handmade Products.
Whilst taking the utmost care to ensure the maximum degree of accuracy as regards the information on the Products (categories, names, reproduction, pictures, descriptions, properties, characteristics, measurements and composition, etc.) offered for sale on the Website, and regularly updating said information, descriptions and data, the Company cannot accept liability for any non-substantial errors that may occur, nor for minor variations inherent to the handmade nature of the Products.
Furthermore, although photographs and other reproductions of the Products for sale shall represent them faithfully on the Website, within the limits of the available techniques, they may nevertheless contain non-substantial errors. Due to the handmade nature of the Products, the actual Product received may vary slightly from the photographs displayed on the Website in terms of colour, pattern placement, texture and finishing details. The Product shown in the photograph serves as a representative example of the handmade Product you will receive.
The Products are offered for sale within the limits of their availability. Due to the handmade production process, certain Products may be made to order or available in limited quantities. If, despite the Company's vigilance, the Products ordered are no longer available, the Company will inform the customer of this by any appropriate means (telephone or e-mail) as soon as possible and agree on any alternative satisfactory solution for the customer.
Article 4 – Ordering Products on the Website
4.1 General
In order to place an order on the Website, the customer must have reached the age of majority, enjoy legal capacity and hold a credit card or any other payment instrument accepted on the Website (as indicated at the time of validating the order).
The customer undertakes to ensure that all the information communicated to the Company via the Website in the context of his/her order is compliant with these Terms and Conditions of Sale, accurate and up-to-date. Failing this, the Company reserves the right to cancel the order and the corresponding payment.
The Company will not be responsible for any consequences of inaccurate information provided by the customer.
It is expressly agreed between the Company and the customer that e-mails exchanged between the parties and any information registered on the Website through the Company's automatic registration systems shall be held to be authentic and serve as proof.
The Products are offered for sale on the Website to final consumers for their personal use only.
The Company will also be entitled to refuse any order: (i) placed by a customer with whom there is an outstanding dispute relating to the payment of any previous order; or (ii) that is not compliant with these Terms and Conditions of Sale.
4.2 Placing an Order
On the Website, the customer selects the Product(s) of his/her choice, their required quantity and, as the case may be, the relevant size or format, and adds the selected Products to his/her shopping cart by clicking on the "ADD TO CART" button (or equivalent).
The customer may freely modify online his/her shopping cart containing the Products selected.
Once the customer has made his/her selection and wishes to validate the contents of his/her shopping cart, he/she must click the "CHECKOUT " button and then identify himself/herself as follows:
The customer must fulfil and validate all the information requested when placing the order.
Once all the information has been duly fulfilled and validated, the price of the Products, and, as the case may be, the extra shipping costs, will be automatically displayed on the Website and the customer must click on the "PLACE ORDER AND PAY ".
The Company will acknowledge having received the order by means of an e-mail sent to the e-mail address communicated by the customer.
At the time of dispatching the Products to the delivery address chosen by the customer, the Company will send the latter an e-mail informing him/her of the said dispatch.
Article 5 – Price of the Products
The prices displayed on the Website are given in Euros (EUR) and include all taxes applicable, such as VAT, but do not include delivery costs. Any bank charges remain the responsibility of the buyer (including in the case of a refund).
The amount of the extra transport costs (other than standard delivery), if any, will be automatically displayed, if relevant, on the Website at the time of the validation of the order.
The prices of the Products are those in force at the date of placing the order.
Article 6 – Payment
The customer's purchases will be paid for by debit/credit card. The following payment methods are accepted by the Company: VISA, MASTERCARD, AMEX, CHINA UNION PAY, JBC, DINERS, DISCOVER, ELECTRON, MAESTRO, APPLE PAY, GOOGLE PAY, BANCONTACT, or any other payment methods indicated on the Website at the moment of the transaction .
The customer undertakes to effect payment via a credit card or payment method of which he/she is the holder, which mentions his/her identity (surname and first name).
The customer will access a secure server that has been certified by a certification authority.
The customer must provide his/her credit card number and/or his/her bank details by filling in the online payment form.
The transaction will then be effected by the customer in accordance with secure banking standards, by communicating his/her credit card number and/or bank details; the customer unconditionally agrees in advance that the Company may complete the secure transaction in question. The authorisation to debit the customer's account is always given only for the amount of the Products bought.
The customer's credit card will then be debited after verification of its identification and banking information. If, for any reason whatsoever (objection, refusal on the part of the issuing centre, etc.), debiting the sums payable by the customer proves to be impossible, the order will not be registered by the Company and/or will be cancelled.
The Company reserves the ownership of the Products until the full price of the Products has been paid to the Company, i.e. once the price has effectively been debited from the customer's bank account.
Article 7 – Delivery
Products can only be delivered to the delivery address indicated by the customer at the time of placing his/her order, provided that such delivery address is located in one of the countries where PVDB offers delivery of its Products (see Article 2).
To that end, the customer undertakes to have communicated an exact delivery address to the Company.
Delivery costs are borne entirely by the customer and will be calculated and displayed during the checkout process before the customer finalises the order. The delivery costs vary depending on the delivery address, the shipping method selected and the weight and size of the Products ordered.
The Company primarily uses bpost (Belgium), PostNL (Netherlands) and other postal and courier services for deliveries. The customer may select from the available shipping options presented at checkout, which may include standard delivery, tracked delivery, or express delivery, subject to availability for the delivery destination.
Once payment of the amount payable for the Products ordered (including delivery costs) has been duly validated, these Products will be delivered to the delivery address indicated by the customer.
The Products ordered will be delivered on the date or within the timeframe indicated on the Website and in the confirmation e-mail, which will vary depending on the shipping method selected by the customer. Standard delivery typically takes between 4 – 10 business days from the confirmation of the order, depending on the destination country. Specific delivery timeframes for each shipping method will be displayed at checkout.
The customer is responsible for providing accurate and complete delivery information. The Company cannot be held liable for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer.
Once the Products have been dispatched, the customer will receive a shipping confirmation e-mail containing tracking information (where available) to monitor the delivery progress.
Article 8 – Right of Withdrawal
To the fullest extent permitted by law and notwithstanding anything to the contrary in these Terms and Conditions of Sale, the customer has a right of withdrawal that may be exercised until 14 days from the receipt of the Products.
The right of withdrawal may be exercised by sending notification to the Company by e-mail at info@paulienvandenbrande.com. This notification can either be made through the return section within our Website or by submitting any other explicit statement of the customer's decision to exercise the right of withdrawal.
The customer must then return the Products delivered:
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either by following the steps of the procedure suggested by the customer service of the Company, in the context of which the costs of returning the Products will be borne by the customer;
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or by any other means chosen by the customer, at the customer's own expense. The customer is advised to keep any proof of having returned Products, which presupposes that the Products will be returned by the customer by recorded delivery or any other means that allows proof of a specific date of return.
The return of the Products must be made by the customer:
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within fourteen (14) days as from the time the customer has notified the Company of the intention to exercise the right of withdrawal;
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in their original packaging, in perfect condition, unused, and accompanied by all the accessories and documents provided with them at the time of delivery (notice, warranty, tags, etc.) and the delivery slip enclosed with the Products delivered.
Reimbursement of the price invoiced for Products returned will be made by crediting the customer's bank account within fourteen (14) days as from the receipt by the Company of the returned Product or, if earlier, the day on which the customer supplies evidence of having sent the Products back.
Please note that this right of withdrawal may only be exercised from the reception of the Product(s). Thus, it cannot be exercised during the time between the order confirmation and the reception of the Product(s).
Any personalised, revised or altered Products, or any Product returned in a damaged, used beyond what is necessary to establish the nature, characteristics and functioning of the Product, incomplete or soiled condition, may not be refunded or exchanged.
Article 9 – Legal Warranties
The customer must verify that the Product(s) delivered are compliant with his/her order.
To the fullest extent permitted by law and notwithstanding anything to the contrary in these Terms and Conditions of Sale, the customer is informed that the Company's Products are subject to the following legal warranties concerning conformity and hidden defects, which apply independently from any commercial warranty provided, as the case may be, by the Company:
Conformity
The seller shall deliver a product compliant with the contract and is responsible for any lack of conformity which exists at the time of delivery.
The seller is also responsible for the conformity defects resulting from the packaging, instructions for assembly or installation when these have been made its responsibility by the contract or have been produced under its responsibility.
The customer has the right to reject the Product because of its lack of conformity within 12 months from the delivery of the goods. Any non-conformities which appear within 12 months from the delivery of the Products are deemed to exist at the time of delivery, unless the contrary is proved.
The customer may choose between the repair or replacement of the Product, except where one of these options implies excessive costs for the Company as regards the value of the Product or the significance of the defect. In such case, the Company may choose the second option which was not chosen by the customer.
Hidden Defects
A seller is bound to a warranty for any hidden defects of the product sold which make the product unfit for the use for which it was intended, or which impair the use of it so that the purchaser would not have purchased it, or would only have offered a lower price for it, if the purchaser had known them.
The customer has the right to reject the Product because of its redhibitory defects within a period of two years following the discovery of the defect.
In case of hidden defects, the customer may choose between returning the product to the Company and being reimbursed the price of the Product, or keeping the Product and obtaining a reduction in price.
Procedure for Non-Conforming Products
If the Products delivered are not the Products that were ordered, the customer shall:
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inform the Company as soon as possible, by means of an e-mail sent to: info@paulienvandenbrande.comexplaining why the Product is not in conformity with his/her order;
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return the concerned Product(s) in their original packaging, in perfect condition, unused, and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and a copy of the delivery slip enclosed with the delivered Product(s);
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follow the steps of the return procedure suggested by the Company, as described on the Website and/or in the return information notice that came with the order, in the context of which all the costs of returning the Product(s) will be borne by the Company;
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the costs of returning the Product(s) will however be borne by the Company only if the customer is right in claiming that the Product returned is not compliant with his/her order, and subject to providing evidence of said costs to the Company. They will then be reimbursed by crediting the customer's bank account accordingly.
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if it is not possible to exchange or repair the returned Product, reimbursement of the price invoiced for non-compliant Products that have been returned will be effected by crediting the customer's bank account within, at the latest, fourteen (14) days as from the Company's receipt of the returned Products.
Article 10 – Intellectual Property Rights
The Company's products and trademarks whether figurative or not, and, in general, any other trademarks, illustrations, images, designs, models and logos displayed on the Website, are and will remain the exclusive property of the Company. Any contents published on the Website are protected by copyrights.
Nothing herein shall be construed as granting the customer any right in the trademarks, products, distinctive signs of the Company, and any intellectual property rights attached to it.
The customer undertakes not to download, disseminate, reproduce or modify the Website, either in whole or in part, in any form whatsoever.
The customer undertakes, more generally, to read and comply with the Terms and Conditions of Use of the Website, accessible at https://www.paulienvandenbrande.com/terms-conditions-of-use.
Article 11 – Personal Data
The Company collects the following personal data: the identity, his/her e-mail address, telephone number, the address of the customer's usual place of residence, the delivery address, the means of payment.
This data is strictly necessary in order to process the order and may only be communicated to the Company's contractual partners intervening in the performance of the order (e.g. banking institutions for the payment of orders or shipment companies ensuring delivery of the Products).
The customer has the right to access, require deletion or modification of his/her personal data.
In order to exercise this right, he/she may send a request to: info@paulienvandenbrande.com
However, the customer is informed that without such data, the Company may not be able to perform his/her order(s).
The Company's Privacy Policy is accessible https://www.paulienvandenbrande.com/privacy-policy.
Article 12 – Liability
Subject to the limitations specified in applicable mandatory legislation, the Company may only be held liable for direct damages resulting from its fault, negligence or fraud under these Terms and Conditions of Sale.
The Products are designed for a personal and domestic use, to the exclusion of resale purposes. The Company may not be held responsible for any loss of profits or business in relation with any resale activity carried out by the customer.
Subject to the limitations specified in applicable mandatory legislation, the Company may not be held responsible for any indirect damages resulting from the use of the Products by the customer or any third party. The loss or impossibility to use Products due to events beyond the Company's control may not give rise to any reimbursement or indemnification by the Company.
Article 13 – Complaints
If you wish to file a complaint about the Products, please contact us by e-mail at info@paulienvandenbrande.com. We will endeavour to handle your complaint within ten (10) business days.
Article 14 – Repeated Returns
We offer a flexible return policy to facilitate your shopping experience on paulienvandenbrande.com.
We also monitor the number of returns made by our customers to ensure an optimal service.
In the event of repeated returns, we reserve the right to decline future online orders.
Article 15 – Miscellaneous
The Company's performance of all or part of its obligations will be suspended, as of right, without liability, in the event of the occurrence of a force majeure case.
The Company will inform the customer of any such event within at the latest eight (8) days of its occurrence. If this suspension of the Company's performance of its obligations continues for more than thirty (30) days, the customer will have the possibility of cancelling the order in progress. In this case, the customer will be reimbursed by the Company as soon as possible by crediting his/her bank account.
Should any of the provisions of these Terms and Conditions of Sale come to be declared wholly or partially null and void, the other provisions and all the other rights and obligations resulting therefrom will remain unchanged and will continue to be applicable.
Article 16 – Competent Jurisdiction and Applicable Law
The Terms and Conditions of Sale are governed by Belgian law, without prejudice however to any applicable local public order regulations benefitting consumers in accordance with EU Regulation 593/2008 ("Rome I") of 17 June 2008.
In case of any dispute between the Company and a customer located in the EEA that has not been resolved amicably by the Company's customer services within a reasonable period of time, the consumer may appeal to the Consumer Mediation Service by clicking on this link: https://consumentenombudsdienst.be/en.
Where the dispute is not resolved amicably, such dispute shall be submitted to the competent courts of Belgium, without prejudice to any rights the consumer may have under Regulation (EU) No 1215/2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters ("Brussels I bis") of 12 December 2012.
© Paulien Van den Brande, 2026. All rights reserved.